Terms & Conditions

1. Definitions

• “Venue” means a hotel, beach club, spa, restaurant or other establishment offering experiences through the Platform.
• “Experience” means a day pass, brunch, spa treatment, dining offer or other service made bookable through the Platform.
• “Booking” means a confirmed reservation for an Experience.
• “You” / “User” means any person accessing the Platform or making a Booking.

2. Our role

DayScape is a booking platform that connects Users with Venues. DayScape acts as an intermediary and authorised agent of the Venue for the purpose of facilitating Bookings and collecting payment. The Experience itself is provided by the Venue, not by DayScape.

The contract for the Experience is formed between you and the Venue. DayScape is not the provider of the Experience and does not own, operate or control the Venues. The Venue is responsible for the delivery, quality and safety of the Experience and for compliance with applicable health, safety and licensing requirements.

Nothing in these Terms limits your statutory rights as a consumer under the laws of the United Arab Emirates.

3. Eligibility and accounts

You may browse without creating an account, but a free account is required to make a Booking. You are responsible for keeping your credentials confidential and for all activity under your account. You confirm that the information you provide is accurate. You must be at least 18 years old to make a Booking. Age restrictions and supervision requirements for minors at a Venue are set by the Venue.

4. Bookings and confirmation

When you submit a Booking and payment is accepted, you receive an instant confirmation and a QR code (the “Booking voucher”) to be presented at the Venue on the date of the Experience. A Booking is valid only for the date, time slot, Venue and number of guests stated on the voucher.

You are responsible for reviewing the Experience details, inclusions and exclusions, and any Venue-specific conditions (dress code, access rules, opening hours, capacity limits) before booking.

The Venue may ask for identification matching the lead guest name on the Booking. No other document may be required.

A Booking may include up to 8 guests. For a larger group, contact us and we will pass your request to the Venue, which may accept or decline it. An accepted group Booking can be cancelled free of charge up to 72 hours before the start of the booked time slot.

5. Prices and payment

All prices are set by the Venue, displayed in AED and shown as a total price inclusive of VAT, service charge and any municipality or tourism fee. DayScape adds no markup and no booking fee. The price payable is the price displayed at the time of Booking, and the Venue will not charge you again on site for anything described as included.

Payment is taken in full at the time of Booking through our payment provider Stripe. We do not store full card details. By submitting payment you authorise us, as agent of the Venue, to collect the payment for the Experience.

6. Cancellation, reschedule and refunds

Cancellations, reschedules and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. In summary: free cancellation and free reschedule are available up to 24 hours before the start of the Experience. Your statutory consumer rights are not affected.

7. Your obligations at the Venue

You agree to comply with the Venue's rules, instructions of Venue staff, and applicable laws while at the Venue. The Venue may refuse access or remove any guest for breach of its rules or for conduct that endangers others, without refund where permitted by law.

8. Venue responsibilities and complaints

The Venue is responsible for providing the Experience as described. If the Experience is not provided as described, is defective, or differs materially from what was booked, you are entitled to remedies under UAE consumer protection law. Please raise any issue with the Venue at the time, and contact us at contact@dayscapeapp.com so we can assist in resolving the matter. We will handle complaints within a reasonable timeframe.

9. Intellectual property

The Platform, the DayScape name, logo, editorial content, photography rights, and software are owned by or licensed to DayScape. You may not copy, reproduce or exploit any part of the Platform without our written consent.

10. Limitation of liability

To the maximum extent permitted by UAE law, DayScape is not liable for the acts, omissions, quality or safety of any Venue or Experience. DayScape's total liability arising from or in connection with a Booking is limited to the amount of the DayScape commission received for that Booking, except where liability cannot be limited under applicable law. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under UAE law.

11. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. Disputes are subject to the jurisdiction of the competent courts of Abu Dhabi. Consumers may also refer disputes to the UAE Ministry of Economy or the competent local consumer protection authority.

12. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on the Platform at the time of your Booking. Material changes will be notified on the Platform.

13. Contact

• Dayscape FZ-LLC (e-commerce licence no. 45038861, services licence no. 47037573)
• Email: contact@dayscapeapp.com
• Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates