Cancellation & Refund Policy

1. Instant confirmation

Bookings are confirmed instantly. You receive a confirmation and a QR code voucher to present at the Venue.

2. Free cancellation

You may cancel a Booking free of charge up to 24 hours before the start time of your Experience. A cancellation within this window entitles you to a full refund. Group Bookings of more than 8 guests can be cancelled free of charge up to 72 hours before the start time.

3. Free reschedule

You may reschedule a Booking at no fee up to 24 hours before the start time, subject to availability at the Venue. Rescheduling keeps the price you paid.

4. Late cancellations and no-shows

Cancellations made less than 24 hours before the start time, and no-shows, are non-refundable, except where the law provides otherwise (see section 6).

No partial refund is due where fewer guests attend than were booked, where you arrive late or leave before the end of your time slot, or where the Venue refuses access because a house rule shown on the listing before booking was not met.

5. How to cancel or reschedule

Cancel or reschedule from your booking confirmation via the link in your confirmation email, or contact us at contact@dayscapeapp.com with your booking reference.

6. Your statutory rights

Nothing in this Policy limits your rights under UAE consumer protection law. If an Experience is not provided, is materially different from what was described, or is defective, you are entitled to a remedy (such as a refund) regardless of the cancellation windows above.

7. Venue closures and force majeure

If a Venue cancels or is unable to provide your Experience (including for reasons beyond its control such as weather, closure, or capacity issues), you will be offered a reschedule or a full refund.

If the beach, pool or main facility of your Experience is closed for weather or safety reasons (including a red flag) before you check in, you receive a full refund. If it closes after you have checked in, no refund is due, but the Venue will offer you access to a comparable facility that remains open.

8. How refunds are processed

Approved refunds are issued to your original payment method within a reasonable timeframe, typically 5–10 business days, subject to your bank or payment provider.

9. Contact

• Dayscape FZ-LLC (e-commerce licence no. 45038861, services licence no. 47037573)
• Email: contact@dayscapeapp.com
• Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates